The following is a letter to woolworths, following a small confrontation at our local store.
I am writing today because frankly, I am disgusted by the treatment I have received at the Belconnen Woolworths store.  While shopping today, I came across a special tag in the cereals aisle, offering 2 for $10, on the Fruit Loops/Nutrigrain/Just Right 800+gm boxes of cereal. I picked up a box of Fruit Loops and a box of Just Right, in the correct sizes for the special. No more than 10 minutes later, I arrive at the register, to have both boxes scan incorrectly. A request for a price check, sees the assistant who checked tell me I am wrong, that these brands were on special last week. I accompany her back to the shelves, and sure enough, the tag has been removed.  As far as I am concerned, the tag was removed by the price check person, to avoid having to credit me for my purchase.
I don’t care if this tag was left by mistake. As the customer, your failure to adequate train staff or manage turnover, is not my problem. If an item is advertised (by a shelf tag) at a certain price when I enter the store and remove an item from the shelf, then that is the price I expect to pay. To have a staff member remove a tag covertly, is offensive and disgusting behaviour, and I will not tolerate it.
It WILL NOT be enough to just compensate me for the cost of the cereal. I am insulted and offended. I expect an apology from the store manager, and a profound change in turnover policy. I will not set foot inside this store again, and I will be making my disgust at this behaviour very widely known.
