As many would know, I am a school secretary……. as I often tell people ….. I am in charge of telephones and bleeding.
Anyway, I am fielding the almost constant influx of calls today, because of course, its the last day of term, so EVERYTHING must be finalised today. On particular call was from a computer training company, wanting to sell their product to us. The first and second call today I took messages from, along with giving them our email addy to send info to.
This is the third phone call ….. (you need to imagine me using a very sweet, butter wouldn’t melt in my mouth, super polite tone of voice)
CC: Hi this is ### from computer company …. can I speak to the IT co-ordinator.
Me: the IT Co-ord is teaching, can I take a message.
CC: No problem I will call at lunch time
Me: the teacher won’t be available at lunchtime, can I take a message
CC: No problem, I will call at 3 pm.
Me: The teacher has bus duty, and this is the last day of term, so she will be going home.
CC: Can you get her to stay for my call?
Me: stunned silence for a minute
Me: Excuse me but did you call twice today already.
CC: Thats right, I am keen to speak to the IT co-ord.
Me: I have passed on your messages, and you have the email address. If the IT co-ord has any enquiries, she will call you.
CC: But I really want to speak to her, I will call back.
Me: Please be aware, that if you call again, especially during the busy, end of the day time ……… I will be rude to you.
CC: You will be ????
Me: Yes thats right. Your message has been passed on. Thankyou
*click*
I get these sorts of cold callers all the time, and often they are commission based, so don’t want to leave a message, and will call back over and over, despite being told not to. It sucks up vast portions of my day, and I just don’t have the time to spare.
I didn’t have to be rude to her ……. so she obviously got the message.
